App Review Video

  • Intro to Atlassian's Opsgenie

  • Opsgenie: Incident Management Tool and Best Practices: Recording 10 Apr 2021 4:12 PM

  • Opsgenie's Incident Investigation tool, Powered by Bitbucket


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OpsGenie is a comprehensive alert and notification management platform that is designed to help businesses and organizations streamline their incident response processes. With its advanced automation and intelligent routing capabilities, OpsGenie ensures that the right people are notified at the right time, so that they can quickly and effectively respond to any critical events or issues.

No matter what industry you are in, responding to incidents in a timely and effective manner is critical to ensuring business continuity and protecting your customers, employees, and assets. However, managing alerts and notifications can be a daunting task, particularly as your organization grows and your operations become more complex. This is where OpsGenie comes in - by providing a centralized platform for managing your alerts and notifications, OpsGenie enables you to stay on top of all your critical events, so that you can react quickly and efficiently when it matters most.

With OpsGenie, you can customize your notification workflows to meet your specific needs, whether you need to notify a single team member, an entire department, or even an external service provider. You can also set up automated routing rules that ensure that notifications go to the right people based on factors such as their location, skills, and availability. And with its advanced reporting and analytics features, OpsGenie makes it easy to track your response times and identify areas for improvement.

Whether you are looking to improve your incident response capabilities, streamline your IT operations, or enhance your customer experience, OpsGenie has the tools you need to succeed. So why wait? Start exploring the benefits of OpsGenie today and take the first step towards a more efficient and effective incident response process.

Frequently Asked Questions For OpsGenie

1. What is OpsGenie?

OpsGenie is an alert and notification management platform that enables businesses to manage their alerts, incidents, and on-call schedules more efficiently.

2. How does OpsGenie work?

OpsGenie works by integrating with your existing monitoring tools and alert sources, including IT infrastructure, application performance monitoring tools, and cloud services. It then aggregates alerts and notifies the right responders on their preferred device or channel.

3. What kind of notifications can I send with OpsGenie?

With OpsGenie, you can send notifications via voice call, SMS, email, push notification, and integrations with collaboration tools like Slack, Microsoft Teams, and PagerDuty.

4. Can I customize my alerts with OpsGenie?

Yes, you can customize your alerts with OpsGenie to reflect your business needs. This includes configuring escalation policies, setting up routing rules, and customizing message templates.

5. Is OpsGenie easy to use?

Yes, OpsGenie is designed to be intuitive and user-friendly. The platform includes a clean and simple web interface, mobile apps, and APIs for third-party integrations.

6. How much does OpsGenie cost?

OpsGenie pricing varies based on the number of users, integrations, and features you need. You can contact OpsGenie sales to get a customized quote for your organization.

7. Does OpsGenie offer any trial period?

Yes, OpsGenie offers a 14-day free trial period. During the trial period, you can test out the platform's features and see how it works for your business.

8. How secure is OpsGenie?

OpsGenie takes security seriously and has implemented several measures to ensure the platform's safety. This includes data encryption, two-factor authentication, and role-based access control.

9. Can OpsGenie integrate with other tools besides monitoring tools?

Yes, OpsGenie has over 200 integrations with various tools and services, including incident management, collaboration, and ticketing tools.

10. Does OpsGenie offer support to its users?

Yes, OpsGenie offers 24/7 support to its users via email, phone, and chat. They also have an extensive knowledge base with documentation and tutorials to help users.

11. What are the best OpsGenie alternatives?

Alert and Notification Management Platforms Features Integrations Pricing
OpsGenie Multi-channel alerts, on-call schedules, incident management, mobile app, reporting JIRA, Slack, ServiceNow, Webhooks, Zendesk Starting at $9/month/user
PagerDuty Real-time alerts, customizable workflows, incident response automation, mobile app, analytics AWS, Microsoft, New Relic, Splunk, Tableau Starting at $10/month/user
VictorOps Team collaboration, customizable alerts, incident management, forensics, mobile app AWS, Slack, Splunk, Zenoss Starting at $11/month/user
Everbridge Critical event management, multi-channel alerts, incident response orchestration, performance analytics Cisco, Microsoft, ServiceNow, Splunk, Zoom Custom pricing
AlertOps Incident management, multi-stage escalation policies, customizable dashboards, integrations with ITSM tools JIRA, Nagios, ServiceNow, Slack, Zendesk Starting at $5/month/user

User Feedback on OpsGenie

Positive Feedback

  • User-friendly interface that is easy to navigate.
  • Fast and reliable alert notifications that ensure no important message goes unnoticed.
  • Customizable alerting rules that can be tailored to fit any team's needs.
  • A centralized incident management system that streamlines communication and collaboration during a crisis.
  • A mobile app that allows users to receive alerts on-the-go and respond quickly.
  • A robust reporting feature that provides insightful analytics and metrics to improve team performance.
  • A comprehensive integrations list that allows for seamless integration with other tools and services.
  • Outstanding customer support that is available 24/7 to address any issue or concern promptly.
  • A scalable platform that can grow with the organization and adapt to changing needs over time.
  • An intuitive, easy-to-use API that makes it easy to automate processes and integrate OpsGenie with other systems.

Negative Feedback

  • Limited integration capabilities with third-party tools and services.
  • Inconsistent notification delivery resulting in missed alerts.
  • User interface is complex and difficult to navigate.
  • High pricing compared to other alert management platforms.
  • Limited customization options for alerts and notifications.
  • Slow response times from customer support.
  • Lack of mobile app functionality.
  • Inability to set up automated actions based on specific alerts.
  • Lacks support for some popular messaging platforms.
  • Poor documentation and lack of helpful resources for troubleshooting.

Things You Didn't Know About OpsGenie

OpsGenie is a popular alert and notification management platform designed for IT & DevOps teams. It offers advanced features to simplify the incident management process and enhance the communication between team members. Here are some interesting things you didn't know about OpsGenie:

1. Easy Integration - OpsGenie can be easily integrated with more than 200 tools, including monitoring, ITSM, and chat applications. This flexibility allows teams to streamline their workflows and receive notifications through their preferred channels.

2. Intelligent Alerting - OpsGenie's intelligent alerting feature uses machine learning algorithms to analyze past incident data and predict the best way to notify team members. This feature ensures that the right people are notified at the right time, reducing response times and minimizing downtime.

3. Customizable Escalation Policies - OpsGenie's customizable escalation policies allow teams to define specific rules for escalating alerts. For example, if an alert is not acknowledged within a certain time frame, it can be automatically escalated to the next level of support.

4. Mobile Apps - OpsGenie offers mobile apps for Android and iOS devices, allowing team members to receive alerts and manage incidents from anywhere. The apps also provide push notifications for real-time updates and the ability to respond to alerts directly from the app.

5. Compliance & Security - OpsGenie follows strict security protocols to ensure the protection of sensitive data. It is compliant with regulations such as GDPR, SOC 2 Type II, HIPAA, ISO 27001, and more.

Overall, OpsGenie is a powerful tool that simplifies and automates the incident management process. Its advanced features and easy integration make it an ideal choice for IT & DevOps teams looking to improve their incident response times and streamline their workflows.

Contact OpsGenie